To the Fuel Medic
I am not normally the type who sits down and writes reviews for companies that I use as I am not great with computers but I thought that in the case of your company, I should make the effort. I would like to let you know what a wonderful job your engineer, Andy, did when he came out to myself and my wife after I put petrol into my new Ford Kuga instead of diesel. When I realised that I had put in the wrong fuel I had already put 30 litres into the tank so I knew that it wouldn’t be safe to drive if I filled up with diesel on top of it. The car is new and so I was very worried about the effect that the petrol would have on the engine. One of the other gentlemen on the forecourt searched on the internet on his phone for me and found your number and wrote it down for me. I first called the AA but they were expensive and not very helpful, I called your number and was quoted a lower price and a faster response time. Andy arrived very quickly and was extremely pleasant, well mannered and reassuring. He got straight on with the fuel drain and was very careful with my new car. The job was done quickly and I was impressed with Andy’s uniform, his spotless van and spotless fuel drain equipment. I think the respect shown to myself and my wife was the main reason for sending this message, though. It was very refreshing to encounter such a pleasant young man. I will most certainly recommend your company and I will retain your card just in case I am absent minded in the future, although, hopefully, I have learned my lesson!
Many Thanks for the wonderful service,
Len and Yvonne Colman, Wrong Fuel Birmingham, diesel Ford Kuga